190 Privacy Policy — User Information Protection
This document explains how the 190 platform collects, uses, stores and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at every stage of your experience on the platform.
Effective Date: 1 January 2026. This policy applies to all registered users in Malaysia.
1. Information We Collect
When you register or use the 190 platform, we collect certain types of information to ensure the service runs properly and securely. The categories of information collected are as follows:
Account Information
During registration, you are required to provide a username, password, email address and any other information needed to verify your identity. This information is used to manage your account and ensure secure login.
Device & Browser Information
The 190 platform automatically logs technical information such as device type, operating system, browser type, IP address, and screen resolution. This data is used solely for security purposes, fraud detection, and optimising the user experience across various devices in Malaysia.
Local Payment Information
When you make a deposit or withdrawal using Malaysian payment methods such as Touch 'n Go, FPX, or bank transfer in MYR, the transaction details required to process the payment are recorded. Your full card details or banking passwords are not stored by 190.
Usage Data
We record usage activity such as games played, bets placed, session duration, navigation clicks and general interaction patterns. This data helps us improve our services and detect any unusual activity on your account.
2. Purpose of Data Use
190 uses collected information only for the purposes listed below and will not use it beyond the stated scope without your consent:
- Account management — processing registration, identity verification, login and account recovery.
- Transaction processing — verifying and processing MYR deposits and withdrawals via local payment methods.
- Platform security — detecting suspicious login attempts, fraud, and automated bot activity that could compromise other users' accounts.
- Service improvement — analysing general usage patterns to improve the interface, platform speed, and overall experience.
- Legal compliance — meeting legal requirements applicable in Malaysia when required by the relevant authorities.
- Platform communications — sending important notices about your account, policy changes, or security alerts.
3. Cookies & Session Tracking
The 190 platform uses cookies — small text files stored on your device — for the following purposes:
- Session cookies — keeping you logged in during an active session so you don't have to sign in again each time you navigate to a new page.
- Preference cookies — saving your language settings and display preferences to deliver a consistent experience.
- Security cookies — helping identify legitimate sessions and distinguish them from unauthorised access attempts.
- Analytics cookies — collecting anonymous usage data to help us understand how users interact with the platform as a whole.
You can manage or block cookies through your browser settings, though doing so may affect certain functions on the 190 platform, particularly those related to login and session security.
4. Data Storage, Security & Sharing
Storage & Retention Period
Your personal information is stored on servers secured with industry-standard SSL encryption. 190 retains active account data for the duration your account remains active, plus any additional period required to meet legal obligations or resolve outstanding disputes.
Technical Protection
We enforce layered access controls so that only authorised personnel can access sensitive user data. All communications between your browser and 190's servers are protected by encryption protocols that are regularly updated.
Third-Party Sharing
190 does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing is limited to the following situations only:
- Payment processors required to complete your MYR transactions — only the minimum information necessary for the transaction is shared.
- Technical service providers that assist in operating the platform infrastructure, subject to strict confidentiality agreements.
- Statutory authorities in Malaysia where required by law or a valid court order.
5. User Rights & How to Contact Us
Right to Access & Correction
As a 190 platform user in Malaysia, you have the right to request a copy of the personal information we hold relating to your account. If you find that any information is inaccurate or out of date, you may request a correction through the support channels available after logging in.
Right to Erasure
You may request the deletion of your personal data by formally closing your account. Deletion requests will be processed subject to legal requirements that obligate us to retain certain records for specified periods. Data required to resolve pending transactions or ongoing disputes cannot be deleted immediately.
Changes to This Policy
190 reserves the right to update this Privacy Policy from time to time. Any material changes will be posted on this page with a new effective date. Continued use of the platform after such changes take effect constitutes acceptance of the updated terms. You are advised to review this page periodically.
Contact 190 Support
For any privacy-related enquiries, data access requests, or complaints about how your information is handled, please contact our support team at the following email:
You can also refer to our FAQ section for answers to the most frequently asked questions about privacy and account security.
More Questions About Your Privacy?
Check our FAQ or log in to contact 190 support directly. We're here to help Malaysian users with account and personal data enquiries.